24-Hour Lost or
Stolen Card Reporting
Important Customer Information
Due to these changes, there will be some downtime and less accessibility in some of our customer facing applications. We apologize for any inconvenience this may cause. We hope these upgrades will make your banking experience with TCB even better. Please contact your local branch with any questions.
A summary of the affected applications is listed below:
Retail Online Banking (TCB Website)
The system will be in inquiry only mode from Friday September 20th at 4:00 PM until Monday September 23rd at 9:00 AM.
Bill Pay will be down from Friday September 20th at 4:00 PM until Monday September 23rd at 9:00 AM.
Business Online Banking (TCB Website)
This system will be down from Friday September 20th at 4:00 PM until Monday September 23rd at 9:00 AM.
Any users who download transactions into these programs MUST download all transactions prior to September 20th at 4:00 pm. Any downloads that take place after this time WILL NOT include September 20th and all prior transactions. There are conversion guides on a separate website page located here: *link here to Intuit Page* with instructions on how to download transactions going forward after the upgrade takes place.
The system will be in inquiry only mode from Friday September 20th at 4:00 PM until 12:00 AM Sunday Morning. It will then be down until Monday September 23rd at 9:00 AM.
Checking Account Statements
ALL checking accounts, regardless of statement cycle, will have a statement cut on Friday September 20th. After that point, all accounts will be back on their original statement cycle going forward. All statements that cut after September 20th will be in our new statement format. For example, some customers will have a statement cut on both September 20th (old version) and September 25th (new version), etc.